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Shipping, Return & Exchange
Want to Return An Item? Not A Problem!
Returns and Exchanges are accepted on merchandise within 7 days of receipt for items that HAVE NOT BEEN WORN, ALTERED OR WASHED, and with ALL tags attached. Footwear returns and exchanges must include the original shoe box in its original condition and without postal labels. Electronics must have not been used or rough handled in a way resulting in physical or internal damages to the system, we inspect every item returned to us for variety of reasons. failure to follow these guidelines for your return/exchange may result in a fee or your return being rejected.
How do I make a return or exchange?
Please contact customer service Toll Free: 1888-727-3038 Or use Our Live Chat on the site to request for a Return Authorization Number (RAN) and Return address based on your location. PLEASE NOTE: Shipping and handling charges are non-refundable and a 25% Re-stocking fee for all returned merchandise.
SHOPBNE.COM will not be responsible for package(s) Sent back to sender's address without first contacting us to request for a Return Authorization Number (RAN), as such products will not be refunded or exchanged.
When will my credit card be refunded?
Once your package has been received at shopbne.com, Exchange will be issues or your refund will be processed in the original form of payment or any other form of payment that is more convenient within five business days. You will be notified via email to the address listed on your account when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from shopbne.com. or we can also use alternate payment options available to shopbne.com (Including: Paypal, Money Order or Merchandise Credit)
Questions?
Call shopbne.com customer service at Toll Free: 1-888-772-3038 Or click the Live Chat Icon on our site homepage to talk to a live agent, we'll be happy to assist.
Please note: Initial shipping and handling charges are none refundable.
Items designated as FINAL SALE are not returnable.
SHOPBNE.COM Shipping & FAQ
All shipments are subject to shipping carrier regulations.
SHOPBNE.COM Ship out orders using these major mail carriers: DHL, UPS, USPS, Canada Post, and EMS, Orders are shipped out 24-72 hours after they are received and processed at which time tracking number will be posted on the site for you to track your order, However most orders requires additional time to prepare before shipping.
Standard Shipping: Packages Shipped Via Standard Shipping are delivered within 5-7 Business days from the day they are shipped. (Canada Post, EMS, USPS)
DHL/UPS World Express Shipping:
Packages Shipped Via DHL/UPS World Express Shipping are delivered withing 2-3 Days.
If for any reason your item has passes the expected delivery time and you have not yet received it please Contact us immediately.
SHOPBNE.COM FAQs
How Do I Know Item Availability?
Although we make every effort to keep sufficient stock of items listed on
our site, occasionally we do sell out of certain products the item might say "In Stock". If we are out
of stock on an item that you've ordered, we will notify you via e-mail.
Any changes will be reflected in your order total as well as your shipping
confirmation.
Do You Ship To Where I Live?
shopbne.com services the World!
(shopbne.com currently ships only clothing to world wide)
What Payment Methods Do You Accept?
SHOPBNE.COM accepts the following payment methods: Visa, Master Card, American
Express, Discover, Paypal, Western Union, and Interact Email Money Transfer (Interact For Canadian Residents Only)
How Can I Track My Order?
You may check the status of your order at anytime by visiting “My Account/Order Status” at the top right hand side of any page. Once you
login to your account using your email address and password, click on “Review
orders / track packages” to view past orders and current orders that you have placed.
From here you can determine when your order has actually left shopbne.com warehouse. Note: Tracking
number may not be visible up to 24 hours after shipment is done.
How can I modify my order?
Please be advised that once an order has been placed we are unable to make
any modifications to the order including cancellations after 2 Hours unless you contact us to request so fast before the order is processed and shipped.
Please Contact shopbne.com for any more information.
Toll Free: 1888-727-3038
Email: info@shopbne.com
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